Month: February 2014

The Craigslist Changes Fallout Part Deux: Moving past Craigslist

Posted by - Feb 10, 2014

It’s been months now since Craigslist decided to give their user base a better search, user and mobile experience. Since my last article about the changes to Craigslist and the debate about posting tools, another major change was released. I think this latest change can put the debate to rest. If you watched the Webinar

Is there a limit to giving great customer service?

Posted by - Feb 4, 2014

Think of a company who gives great customer service and you probably immediately think of Zappos. The famous, insane and often heroic customer service stories are the things of legend. The 10 hour customer service call, how they refused to accept the wrong pair of shoes (donate them to charity they said) and sent the