Last week my wife decided that our ten year old purple couch, with the worn fabric and small baby vomit stains we’ve never been able to remove, needed to go. Besides the obvious failings, it didn’t seat enough people and ...
For years now, we’ve used a free tool called Kampyle to collect feedback on our website. After a minute or two of browsing our site, customers would get a popup widget that asked them to rate the site from ...
There is no such thing as love at first sight. Certainly there are those butterflies that get your stomach queasy and make you think irrationally. Just five more minutes on the phone, you tell yourself, I want to share just ...
Think of a company who gives great customer service and you probably immediately think of Zappos. The famous, insane and often heroic customer service stories are the things of legend. The 10 hour customer service call, ...
Like a lot of other nerds, I watched the release of the new Microsoft Surface tablet with much interest. Being touted as an iPad killer, there was much hype behind Microsoft’s reimagining of the tablet experience. The problem, ...
Just before Wade Hewitt, Vice President of Apartmentratings.com spoke at the Apartment Internet Marketing Conference back in April, I was the guy in the back of the room, holding a bag of rotten tomatoes, with my ...
The notification, the popup, the vibration, the phone call telling you they sent you one; these are the many ways we get our emails today. And yet, given how ubiquitous it is these days, it’s amazing how many people still ...
Chipotle is my Friday ritual. Ask anyone who follows me on Facebook and Twitter and they’ll be able to tell you about ...
Mention ApartmentRatings.com to a crowded room of multifamily people and you’ll clear it faster than I can while presenting a Powerpoint. We despise this site, loath it. The anonymous posts, the drunken rants, the vile tongue lashings, the terrible misspellings ...
